Privacy Policy

Account Information

When you register for PeerChat, we collect your name, email address, organisation name, and role. For paid plans, we also collect billing information including business address and GST number.

Usage Data

We collect anonymised usage analytics such as feature adoption metrics, login frequency, and general platform performance data. This helps us improve the product experience.

Support Data

When you contact our support team, we collect the information you provide in your support requests, including any attachments or screenshots you share.

Self-Hosted Deployment Data

For self-hosted deployments, PeerChat does not have access to your messages, files, or any communication data. All such data resides entirely on your own infrastructure. We may collect anonymised telemetry data (e.g., version number, active user count) solely for product improvement, and you can opt out of this at any time.

Service Delivery

We use your account information to provision your PeerChat instance, manage your subscription, and provide customer support.

Product Improvement

Anonymised usage analytics help us understand which features are most valuable, identify bugs, and prioritise our product roadmap.

Communication

We may use your email address to send important service updates, security notices, and billing-related communications. Marketing emails are opt-in only, and you can unsubscribe at any time.

Legal Compliance

We may process your data as required to comply with applicable Indian laws and regulations, including the Digital Personal Data Protection Act, 2023 (DPDP Act).

Your Infrastructure, Your Data

PeerChat is designed as a self-hosted platform. When you deploy PeerChat on your own servers or private cloud, all communication data — messages, files, media, and user-generated content — is stored exclusively on your infrastructure. PeerChat Technologies has no access to this data.

Customer Control

You maintain full control over your data, including storage location, retention policies, encryption keys, backup strategies, and access controls. This model is specifically designed to meet the data localisation and sovereignty requirements of Indian regulated industries.

PeerChat-Managed Data

Data we do manage (account information, billing records, support tickets) is stored on servers located in India, protected by industry-standard encryption at rest and in transit.

Service Providers

We share limited data with trusted service providers who assist with payment processing, email delivery, and analytics. All providers are contractually bound to protect your data and use it only for the specified purpose.

No Selling of Data

We never sell, rent, or trade your personal information to third parties for marketing or any other purpose.

Legal Requirements

We may disclose your information if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect the rights, property, or safety of PeerChat Technologies, our users, or the public.

Essential Cookies

We use essential cookies to maintain your session, remember your preferences, and ensure the security of your account.

Analytics Cookies

We use anonymised analytics cookies to understand how visitors interact with our website. You can opt out of analytics cookies through your browser settings or our cookie preferences panel.

No Third-Party Advertising Cookies

We do not use third-party advertising cookies or tracking pixels on peerchat.in or within the PeerChat application.

Access and Correction

You have the right to access the personal data we hold about you and to request correction of any inaccurate information.

Data Deletion

You may request deletion of your account and associated personal data at any time. We will process your request within 30 days, subject to any legal retention requirements.

Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format.

Withdraw Consent

Where processing is based on consent, you may withdraw your consent at any time. This will not affect the lawfulness of processing carried out before the withdrawal.

Grievance Redressal

In accordance with the DPDP Act, 2023, you may raise grievances with our Data Protection Officer. We will acknowledge your grievance within 48 hours and resolve it within the timelines prescribed by law.

Encryption

All data transmitted between your browser and our servers is encrypted using TLS 1.3. Data at rest is encrypted using AES-256.

Access Controls

We implement strict role-based access controls. Employee access to customer data is limited to what is necessary for support and service delivery, and is fully audited.

Incident Response

We maintain a comprehensive incident response plan. In the event of a data breach affecting your personal information, we will notify you within 72 hours in accordance with applicable law.

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a prominent notice on our website at least 30 days before the changes take effect. Your continued use of PeerChat after such changes constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise any of your rights, please contact us:

PeerChat Technologies Email: hello@peerchat.in Website: https://peerchat.in/contact